At ColokSGP, great entertainment starts with responsible gaming. We provide control tools, guidance, and support to keep your gaming experience positive and in check.
ColokSGP believes every member deserves to enjoy online entertainment safely. Here is how we look after your well-being every day.
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and can only be relaxed after a 72-hour cooling-off period.
Set automatic reminders so you know how long you have been playing. When the time limit is reached, our system will send you a notification so you can take a break.
Need a break? Use the Time Out feature to suspend your account for 24 hours, 7 days, or 30 days. No questions asked — full control is in your hands.
If you need a longer break, the self-exclusion option allows you to temporarily or permanently close your account for a minimum period of 6 months up to permanently.
ColokSGP enforces a strict KYC process. All members must be 18 years of age or older and verify their identity before making any deposit or withdrawal.
The ColokSGP support team is trained to assist members who need guidance on responsible gaming. Contact us anytime via live chat.
Online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship. At ColokSGP, we take every member's well-being seriously and are committed to providing a safe, transparent, and responsible gaming environment. Our responsible gaming policy is more than just a document — it is a daily practice we uphold with full dedication.
Most players enjoy their gaming experience responsibly and positively. However, we recognise that some individuals may find it difficult to control their gaming habits. That is why ColokSGP provides a range of practical tools, clear guidance, and easily accessible support channels — all free of charge and available at any time.
Responsible gaming means playing within your personal time and financial limits, ensuring that your gaming activity does not interfere with daily life, personal relationships, or work responsibilities. It involves a high level of self-awareness and the ability to make informed decisions about your gaming habits.
For ColokSGP, responsible gaming encompasses three core principles: self-control, risk awareness and easy access to help. We ensure all three elements are always available to all members with no additional conditions.
Statistics show that a small number of players may develop problematic gaming habits without being aware of it in the early stages. The signs often begin subtly — playing longer than planned, chasing losses, or feeling restless when not playing. By recognising these early warning signs, you can take preventive action before the situation becomes a more serious problem.
ColokSGP takes a proactive approach in this regard. Our system automatically monitors unusual gameplay patterns and will reach out to members personally if a significant change in playing behaviour is detected. This is not to surveil your activity, but solely to ensure you are always playing in a healthy and controlled manner.
Remember: All self-control tools at ColokSGP free and immediately takes effect immediately. You can activate it yourself through the account settings page without needing to contact customer support.
We have designed our self-control tools interface to be as easy to use as possible. Here is a quick guide on how to access and use each available tool:
Click on your profile icon in the top right corner and select "Settings" from the dropdown menu. All self-control tools are found under the "Responsible Gaming" tab.
Select from deposit limits, play time limits, automatic reminders, time-outs, or self-exclusion. Each option comes with a brief description and easy-to-follow steps.
Enter the desired limit value or duration. Our system will display a summary of the changes before you confirm, so you fully understand what will take effect.
Once confirmed, the limits you set will take effect immediately. You will receive a confirmation email for your records. Any changes to relax the limits require a 72-hour cooling-off period for your protection.
We recommend reviewing your set limits every month to ensure they still align with your current financial situation and lifestyle.
The ColokSGP support team is available to assist you 24 hours a day, 7 days a week. Do not hesitate to reach out to us.
If you feel that your gaming habits are beginning to affect your finances or personal life, please use our self-control tools or contact the ColokSGP support team immediately.
ColokSGP strictly prohibits anyone under 18 years of age from using this platform. If you share a device, please ensure your account is always protected with a strong, hard-to-guess password.
Recognising early warning signs is an important first step. If you identify any of the following signs in yourself, consider using ColokSGP's self-control tools or seeking professional help.
If you identify three or more of the above signs in yourself, this may indicate that you need additional support. Remember, seeking help is a sign of strength, not weakness. Contact the ColokSGP support team or seek professional help today.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, the system will automatically block any additional deposits until the limit resets. To increase the limit, a 72-hour cooling-off period is required — an important protective measure.
Set the maximum net loss amount you are willing to bear in a day, week, or month. Once the loss limit is reached, you will not be able to continue playing until the limit period resets, protecting you from losses beyond your means.
Set a daily play time limit. The ColokSGP system will send you a notification when you are approaching your set time limit, giving you the opportunity to take a break and reassess. This helps you maintain a healthy balance between entertainment and daily life.
The most powerful option in our toolkit. Self-exclusion allows you to fully close your account for a minimum period of 6 months up to permanently. During this period, you will not be able to access the ColokSGP platform and will not receive any marketing communications from us.